Before you start
Have the order reference and a concise description of the issue.
What to do
- Read the applicable delivery, return and warranty information displayed by the shop.
- Open the order or contact route and identify the affected product.
- Describe the problem and include relevant non-sensitive evidence.
- Follow the instructions supplied for that order before returning or altering the product.
What happens next
The shop can review the request against the actual order and applicable terms.
If something goes wrong
Do not assume a fixed return window, refund outcome or compatibility guarantee from this guide. The current terms and the actual case determine the process.
