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How do I send an invoice or payment reminder?

Invoice delivery and reminders are separate from preparing or issuing the document.

Before you start

You need delivery permission and an eligible invoice in the correct workspace.

What to do

  1. Open the invoice and review the current balance, status and delivery history.
  2. Choose the available send or reminder action.
  3. Check the delivery channel, recipients, subject, message and attachments before submitting.
  4. Inspect the saved delivery outcome after confirmation.

What happens next

The record distinguishes queued, accepted, failed or uncertain delivery outcomes.

If something goes wrong

Mail-server acceptance is not proof that the recipient read the message. Reconcile an uncertain send before retrying so the recipient does not receive duplicate reminders.